• Can files be recovered from a formatted drive?

    DIY Software

    Yes, the DIY Software has the capability to recover files off a drive that has been formatted. That being said, depending on the level of formatting done to the drive (Windows format vs Ubuntu format), the software may or may not find any files. The formatting needs to be a file system supported by the recovery software (NTFS/FAT16/FAT32/exFAT or HFS/HFS+/APFS). Also, if the drive has been erased before being re-formatted, it decreases the chances of finding any files. If more files have written over the new formatting, this impacts the file recovery process.

  • Can I cancel a Pixel8 Data Recovery Plan at anytime?

    Data Recovery Plans

    Yes. If you cancel within 30 days of purchase, you will receive a full refund of the purchase price, less any claims processed. After 30 days, the refund amount will be prorated and reduced by any repair costs, and a 10% administrative fee will be applied (unless otherwise excluded by state law). Refer to the terms and conditions for details.

  • Can I preview found files before I pay for the recovery?

    DIY Software

    Yes, DIY Software gives the opportunity to the user to preview all files that have been found before paying.

  • Can I Recover/Save to a network drive?

    DIY Software

    Yes, after scanning your drive/device and choosing which files you would like to recover/save from the preview, you may select a network drive as the location you would like to save to. The network drive must be accessible from Windows Explorer or Mac Finder and you must have permission to write to the location. It does not need to be a mapped network drive to work. Just be sure there is enough free space on the network drive to hold the files you are saving there.

  • Can I repair a damaged drive?

    DIY Software

    No, DIY Software only recovers files. It does not repair damaged files nor does it repair a damaged drive. If you have lost data as a result of media damage, please request for in lab data recovery service here.

  • Can I Run DIY Software From a USB Key?

    DIY Software

    DIY Software cannot be run from a USB Key or other type of thumb drive or portable storage. It must be installed to an HDD or SSD with an active OS supported by the software.

  • Can I transfer my plan from one unit to another?

    Data Recovery Plans

    This plan cannot be transferred to different units. Your service plan is tied to the original drive that you used to register the plan.

  • Can the DIY Software scan a Network drive?

    DIY Software

    DIY Software does not support scanning a Network drive, however you are able to disconnect an individual drive from the Shared network device and scan it as an external direct device, as long as it’s not encrypted and has a file system which is supported by the software.

  • Does DIY Software work with Mac OS 11.13 High Sierra or later?

    DIY Software

    Yes, DIY Software does work with Mac OS 11.13 High Sierra or later.

  • Does DIY Software recover files from lost partitions?

    DIY Software

    Yes, in most cases. If you have lost a partition you will want to scan the full drive as the information that was nested in the lost partition can still be recovered.

  • Does the DIY Software only work on Seagate branded products?

    DIY Software

    No. DIY Software works with any brand of drive and most storage device types.

  • How do I check the status of my claim?

    Data Recovery Plans

    When you make a claim, you will be assigned a dedicated recovery specialist/case manager who can answer your questions. You will also have access to 24/7 online case status tracking at https://pixel8data.com/case-tracker/

  • How do I contact customer support?

    DIY Software

    We have user guide videos available online to help you with navigating through the software’s functionality should you need assistance. For any additional technical assistance, you may contact Seagate Recovery Services at recovery.services@seagate.com or visit Pixel8 contact us.

  • How do I submit a data recovery request for a multi-drive system?

    In Lab Data Recovery

    If you have a RAID system that needs data recovery service, you will select “RAID” in the media type field on the submission form. For a 2-drive RAID system, you will answer the question “how many drives are in the RAID” question by selecting the number 2 in the drop down menu. If you have a 4-drive RAID system, you will select the number 4 in the drop down menu and so on.

  • How do I uninstall DIY Software?

    DIY Software

    For older versions of Windows, click on the Windows Start icon in the lower left of the Desktop. Next click on Control Panel and then click on Programs. Under Programs and Features click on Uninstall a program. Find DIY Software in the list of installed programs and click on it. At the top of the window in the Organize bar, click Uninstall. Follow the prompts to complete uninstall.

    For Windows 10, right click on the Windows Start icon in the lower left corner of the Desktop. Click on Programs and Features in the pop up list. This will bring up the Uninstall or change a program window. Find DIY Software in the list of installed programs and click on it. At the top of the window in the Organize bar click Uninstall. Follow the prompts to complete uninstall.

    To uninstall the software from a Mac, click on Finder (usually lower left of Desktop) then find and click on Applications, find Seagate File Recovery Suite and drag to Trash, then find the SFRS Installer icon on the desktop and drag it to the Trash. The program is now uninstalled.

  • How does In-lab Data Recovery pricing work?

    In Lab Data Recovery

    You pay a flat engagement fee for every recovery case (for one or multiple drives in case of RAID) you submit at the time of case submission and it covers the cost of initial evaluation. Two-way shipping is complimentary in most locations globally. Once data has been successfully recovered, your payment method on file will be charged for the cost of data recovery. To make the entire process transparent, the total cost is clearly stated even before you submit the case and we will never charge anything extra.

  • How large does the hard drive I’m using to save my recovered files need to be?

    DIY Software

    This depends on the total size of all of the files that you are wanting to save. After running the Advanced Scan, there may be many portions of files that have been recovered that are not really useful but the software finds them along with the complete files that are useful. This will expand the size of the storage space needed to save the files to beyond what you thought you had on the drive being scanned. For instance, if you have a 500GB drive that you have scanned for damaged or deleted files, the actual size of the total files found may be over 800GB or over 1TB. If you want to save all of the files recovered, you will need to make sure the drive you are saving to is at least 20% larger than what the software is reporting as the total recovered file size. Or you can filter through the files found and choose only the ones that have actual file names associated with them to save so that it reduces the overall drive capacity needed for the saved files.

  • How long after losing a file do I have to recover it?

    DIY Software

    As long as the drive has not been fully erased, there really is no time limit. However, continuing to use the drive (such as adding or editing photos, music, documents, etc.) that you are wanting to recover files from can overwrite deleted files making them less likely to be recoverable. Also, letting a drive sit without being used does eventually further the damage. As a result, the sooner you recover the lost files, the better your chance of recovering them.

  • How long does a file recovery take?

    DIY Software

    There are a few factors that play into how long a file recovery takes. The larger the size of the drive that is being scanned is, the longer it will take. Smaller drives (under 500GB) may take anywhere from 30 minutes to a few hours to scan, larger drives (over 500GB) may take multiple hours and even a day or two for TB size drives. If a drive is damaged or corrupted, it will also add time to the overall recovery process. If the scan is progressing, do not stop the scan because you may think it is taking too long for larger drives.

  • How many times can I use your DIY Software?

    DIY Software

    You have unlimited recoveries for one year. The software can be activated on up to five different computers. Please note that each activation is unique to each computer.

  • If I lost data on one of the RAID drives, why do I have to send in all of the RAID drives for recovery?

    In Lab Data Recovery

    In most RAID disk failures, the failure isn’t a complete catastrophe and the user can still easily access data within the RAID. RAID systems are typically used for speed and/or redundancy of data. As a result, they can sometimes have a catastrophic failure, such as corruption of the RAID array or multiple disk failure in which your data isn’t accessible. If this type of failure occurs, and you are not able to see the redundant mirror image of the data within the RAID, something serious has happened. In this scenario, rebuilding the array with each independent disk included is the only way possible. For that reason, you will need to send in all of the RAID drives for recovery.

  • What are the minimum system requirements to run DIY Software?

    DIY Software

    Minimum:
    Ram – 2GB
    Disk Space – 42MB free space to install DIY software.

    Recommended:
    Ram – 4GB
    Disk Space – 100MB free space to install DIY software.

  • What do I do if I also need to have my recovered files repaired?

    DIY Software

    Pixel8 offers in lab data recovery services where technicians will be able to repair damaged files. To learn more about this process and to submit a case click here.

  • What do I do when my antivirus software says it is not safe to download DIY Software?

    DIY Software

    Sometimes, while trying to download new software, your operating systems antivirus or firewall will block the download. If you are comfortable with the web site you are trying to download from, you may want to temporarily turn off your internet security to allow the download. Most antivirus software (local to the OS and add-on software) give the user the ability to disable it for a period of time (to allow for downloads, etc.) and then the software will turn itself back on. Here are a few ways to turn off your antivirus software:

    Turn Windows Defender real-time protection on or off

    • Select the Start button, then select Settings > Update & Security.
    • Select Windows Defender, then turn Real-time Protection off.

    MICROSOFT SECURITY ESSENTIALS – How to temporarily disable Microsoft Security Essentials

    • Right-click on the MSE icon in the system tray and choose Open.
    • Click the Settings tab, then click Real Time Protection.
    • Uncheck the box next to “Turn on real time protection”.
    • Click the “Save changes” button.
    • Exit MSE when done.

    If you are running Norton antivirus software for Windows:

    • Locate the Norton icon in your System Tray. This is located in the bottom-right corner of your Windows desktop, next to the date. If you don’t see the Norton icon, click the “▴” button to show all the hidden icons.
    • Right-click on the icon. Select “Disable Antivirus Auto-Protect”. This is the active part of Norton Antivirus. Disabling it will turn off active virus protection.
    • Select the duration. Choose to disable your antivirus protection for a specific amount of time, like 30 minutes or so. We don’t recommend that you browse the internet without active protection enabled.
    • Re-enable protection. When you’re finished performing the task that requires antivirus protection to be disabled, right-click on the Norton icon again and select “Enable Antivirus Auto-Protect”.
    • If This Doesn’t Resemble Your Norton Installation, Please Refer To Your Norton Software Manual

    If you are running Norton antivirus software for Mac:

    • Locate the Norton program in your Applications Window. Double click to open.
    • To turn off or turn on Download Intelligence
    • In the Norton product main window, click Settings.
    • In the Settings window, under Detailed Settings, click Network.
    • Click the Intrusion and Browser Protection tab.
    • In the Download Intelligence row, move the On/Off Switch to Off.
    • Click Apply.
    • If prompted, select the duration you want the Download Intelligence feature to be turned off, and click OK.
    • In the Settings window, click Close.
    • If This Doesn’t Resemble Your Norton Installation, Please Refer To Your Norton Software Manual

    If you are running McAfee antivirus software for Windows:

    • Double-click the McAfee icon in the System Tray. This is located in the lower-right corner of the desktop. The icon looks like an “M” in a red shield.
    • Click “Real-Time Scanning”. This button is located at the top of the window, underneath the green banner. By default, it will say “On”.
    • Disable Real-Time Scanning. Clicking the button will give you the option to disable the real-time scanning, and set how long you want it disabled. Make sure that it is scheduled to turn back on as soon as you are done with your task.
    • Turn off the Firewall. If you need to disable McAfee’s Firewall, you can do so in a similar way. Click the “Firewall” button on the McAfee control panel, located beneath the “Real-Time Scanning” button. Choose how long the Firewall is disabled for. The Firewall should not be disabled any longer than is necessary.
    • Close the window
    • If This Doesn’t Resemble Your McAfee Installation, Please Refer To Your McAfee Software Manual

    If you are running McAfee antivirus software for Mac:

    • Locate the Norton program in your Applications Window. Double click to open.
    • Locate and Disable Real-Time Scanning. Locate Real-Time Scanning under the Threat Prevention tab. Clicking the button will give you the option to disable the real-time scanning, and set how long you want it disabled. Make sure that it is scheduled to turn back on as soon as you are done with your task.
    • Turn off the Firewall. If you need to disable McAfee’s Firewall, you can do so in a similar way. Click the “Firewall” button on the McAfee control panel, located beneath the “Real-Time Scanning” button. Choose how long the Firewall is disabled for. The Firewall should not be disabled any longer than is necessary.
    • Close the window
    • If This Doesn’t Resemble Your McAfee Installation, Please Refer To Your McAfee Software Manual
  • What does “AFR.dll has stopped working” mean?

    DIY Software

    Occasionally, this message will pop up while running a scan. The scan will show progress up to a certain percentage and then appear to “hang”, at which point the message appears. If you preview the scan, there will be no files. Please make sure you are running the most up to date version of the software.

  • What does “STX Server is not responding” mean?

    DIY Software

    STX Server is not responding means that the Seagate servers are temporarily down due to maintenance. This is an intermittent issue, we suggest you try and connect again at a later time. This can also be due to slow or intermittent internet connection from your PC.

  • What does “Volume/Directory Not Available” mean?

    DIY Software

    If you receive this message when selecting a location to recover to after your scan has completed, it generally means that the location you selected cannot be accessed by Seagate File Recovery (SFR) Software. If you are trying to recover to an external drive, be sure to attach the drive to your system before you start the SFR software. Also, if you are wanting to recover to a network drive, be sure it is accessible from your OS. Otherwise SRS may not see it as a valid location.

  • What does it mean when a drive is formatted?

    DIY Software

    Formatting a drive is the process of preparing a Hard Drive for use. To use a drive, it must first be formatted (for example: NTFS, FAT32, HFS+, etc…)

  • What does the Family Plan Cover?

    Data Recovery Plans

    The family plan covers up to two claims total on up to five eligible devices.

  • What does the Pixel Data Recovery Plan Cover?

    Data Recovery Plans

    The Pixel8 Data Recovery Plan provides the Data Recovery Service (“DRS”) feature for device failure, viruses, software issues, and other problems that can cause data loss.

    Please refer to the specific terms and conditions for details and exclusions for your coverage options.

  • What file systems are supported by DIY Software?

    DIY Software

    File Systems:

    NTFS/FAT16/FAT32/exFAT – Premium versions for Windows

    APFS /HFS+/HFS – Premium versions for Mac

  • What happens if I sell or trade in my product?

    Data Recovery Plans

    Our Data Recovery Plan is transferable once during its lifetime. See the terms and conditions for transfer instructions.

  • What hardware do I need to conduct an external disk recovery?

    DIY Software

    This depends on the size of the drive you are trying to scan. You will need a USB to SATA adapter to be able to connect the drive to a working computer. If you are trying to recover from a larger desktop hard drive, you will need a USB to SATA adapter with external power.

  • What interfaces are supported by DIY Software?

    DIY Software

    • SATA I, II, III/SAS/USB2, 3 – Premium versions for Windows
    • Firewire 400, 800/Thunderbolt 1, 2 & 3/USB2, 3 – Premium versions for Mac
  • What is Enable LOG for Debugging in the “About” tab?

    DIY Software

    If there is a problem with the DIY Software that cannot be directly resolved by the customer service representatives, they will guide you through the steps for enabling and sending a LOG file that allows the developers of the software to further understand the issue. This function was created to help pinpoint the bug(s) that are not allowing you, the User, to have an easy and care free file recovery experience.

  • What is the coverage period of my service plan?

    Data Recovery Plans

    Coverage under these service plans begins on the purchase date of the service plan. The expiration date is determined by adding the number of months of the term selected to the date purchased. For example, if you selected a 2 year plan term:

    Purchase Date of Service Plan: 2/12/2014
    Plan Term: 24 Months
    Effective Date of Plan: 2/12/2014
    Expiration Date of Plan: 2/11/2016.

    *Any repairs covered under the Original Equipment Manufacturer (OEM) warranty will NOT be covered under the service plan.

    If you purchased a drive that includes the Rescue service plan, click here for more details.

  • What Is The Difference Between Device Scan and Volume Scan?

    DIY Software

    Device scan looks at the entire device (drive), while Volume scan just scans the chosen volume (usually the formatted one with a drive letter associated with it e.g. E:). This cuts down what’s being scanned to just the part of the drive that holds the files. You are given the choice in the Select Device or Volume window to choose the whole drive (Device) or just the Volume under the Device. For Windows OS, Volume is same as Partition.

  • What is the difference between Quick Scan and Advanced scan?

    DIY Software

    A quick scan will only find files that have been deleted and/or emptied from the recycling bin. We always recommend running a quick scan before running an advanced scan. Advanced Scan does a much more thorough job at scanning a drive. It scans each sector, and has been optimized to find even the smallest files. While the Quick Scan feature is free, you will find many more files by running an advanced scan by paying for a software license.

  • What is the difference between Simple Scan and Advanced scan?

    DIY Software

    A Simple Scan will only find files that have been deleted and/or emptied from the recycle bin. We always recommend running a Simple Scan before running an Advanced Scan. Advanced Scan does a much more thorough job at scanning a drive. It scans each sector, and has been optimized to find even the oldest files.

  • What is the media category for a Network Attached System (NAS) on the submission form?

    In Lab Data Recovery

    Please submit single drive NAS as a “Single HDD” (Hard Disk Drive) and multiple drive NAS as a RAID + number indicating the number of drives.

  • What OS (operating systems) do you support?

    DIY Software

    DIY Software supports both Microsoft Windows 7, 8, and 10 and Macintosh High Sierra 10.13, Sierra 10.12, El Capitan 10.11, Yosemite 10.10.

  • What types of drives does DIY Software support?

    DIY Software

    SFR supports Hard Disk Drives (HDD), Solid State Drives (SSD) and Flash Drives (thumb).

  • What types of files can DIY Software recover?

    DIY Software

    The following file types can be recovered – arw, bmp, cr2, crw, dcr, dib, dng, dsc, dt2, emf, eps, fpx, gif, ico, icon, jpeg, jpg, mrw, nef, orf, pcd, pcx, pic, png, psd, ptx, raf, raw, rw2, svg, tga, thm, tif, tiff, wbmp, wdp, webp, wmf, pdf, abw, accdb, accdt, aww, chm, cnt, dbx, djvu, doc, docm, docx, dot, dotm, dotx, epub, gdb, gp4, ind, indd, key, keynote, mdb, mht, mpd, mpp, mpt, numbers, odf, odp, ods, odt, ofxiconofx, one, onepkg, ott, oxps, pages, pmd, pot, potx, pps, ppsx, ppt, pptm, pptx, prn, prproj, pst, pub, pwi, qif, rep, rtf, sdc, sdd, sdw, shs, snp, sxc, sxd, sxi, sxw, thmx, tpl, vsd, vsdx, wlmp, wpd, wps, wri, xlb, xlc, xll, xlm, xls, xlsm, xlsx, xlt, xlw, xps, 3ga, aac, aif, aiff, amr, ape, asf, asx, cda, dvf, flac, gp5, gpx, logic, m4a, m4b, m4p, mid, midi, mp2, mp3, mus, ogg, pcm, rec, rmvb, snd, sng, uax, wav, wma, wp, xm, 264, 3g2, 3gp, asf, asx, avi, bik, dash, dvr, flv, h264, m2t, m2ts, m4v, mkv, mod, mov, mp4, mpeg, mpg, mswmm, mts, ogv, prproj, rec, rmvb, swf, tod, tp, ts, vob, webm, wmv, txt, csv, inf, ini, c, php, tex, jsp, asp, java, ly, h, json, pl, py, rb, sh, adr, cls, cue, dif, dp, emk, hdr, jad, lyx, m3u, mem, msf, sql, pts, qgs, ram, reg, rpp, SeeNeT, slk, snz, stp, url, vbm, wpl, js, mdl, msi, bak, cgi, cpp, hpp, afl, cfg, dll, exe, lib, log, manifest, ipch, ilk, obj, pri, pri~, pro, qml, qml~, sln, suo, tmp, vcproj, vcxproj, user, user~, wixobj, wixpdb, wxs, a, bat, cab, dat, cc, aps, cer, msm, msp, pem, pfx, pli, pvk, qm, ts, qmltypes, qrc, rc, rc2, ptn, res, scl, scr, ui, use, wxl

  • Who should I contact if I need service or need to file a claim?

    Data Recovery Plans

    Once you sign up, you will receive a copy of the Service Plan terms and conditions, which will include instructions on making a claim. In the US, you may call the Seagate Service Plan administrator at 1-888-240-9769. (For outside US please click here for local contact numbers.) Our recovery specialists will walk you through the appropriate steps to file a claim.

  • Why am I having trouble activating my license?

    DIY Software

    If you are experiencing issues activating your license key, first make sure you are using the latest version of the software. Also, intermittent or slow internet connection can make it difficult for the software to activate your license. Sometimes firewall, antivirus and browser software can prohibit the software from connecting with the Seagate Server to activate your license. Make sure any of these types of software running on your system is allowing outgoing communications or is temporarily turned off when trying to activate your license.

    If you are still having issues with activation after trying the above mentioned steps, please click on the “Gear” icon located on the lower left of the SRS window when it first opens. Next, click on “About” and then click on the checkbox to “Enable Log for Debugging”. This will turn on the logging feature for Customer Support to be able to further help you solve your issue. Once you have enabled logging, try to activate your license again, then call Customer Support and they will instruct you how to send the log files to them.

  • Why am I having trouble installing DIY Software?

    DIY Software

    The top reasons you may be having trouble installing the software are:

    There is not enough space on your hard drive to install the software. Please refer to FAQ “What are the minimum system requirements to run DIY Software?”

    Your OS security or antivirus is not allowing the install. Please refer to FAQ “What do I do when my antivirus software says it is not safe to download DIY Software?”

    Your OS is not supported by SFRS. Such as trying to install on a Linux system. Please refer to FAQ “What OS (operating systems) do you support?”

    You are trying to install the wrong OS version of the software, meaning you are trying to install the Windows version on a Mac or vice versa.

  • Why am I unable to preview “good” integrity files?

    DIY Software

    If your files are overwritten or get corrupted, the file preview window will not be able to show the files. Make sure that files you are wanting to recover are viewable in the preview window before trying to recover them.

  • Why can’t I view my file after recovery?

    DIY Software

    This may be due to the fact that the data stored on the device has been corrupted, either a segment of the binary data is gone or the data has been overwritten by another file. Most file recovery software will find the remnants of theses corrupted files. However, because they are incomplete it is very unlikely the file will open. When it comes to the Seagate file recovery suite, there are some cases where a file was found by the software and is labeled as “Good” integrity, but may be a corrupt file.

    You may find a file that is corrupted and not viewable, but in many cases the software finds duplicates of the same file (again this is due to how the file data is written onto the device). So be sure to recover all similar files, meaning same file size and if applicable same file name.

  • Why do I need DIY Software?

    DIY Software

    File recovery is the act of recovering (salvaging) lost files from a computer hard drive or an external storage device. Whether files have been deleted, a drive has been accidentally formatted, or a section of the drive has been corrupted/damaged, DIY Software has the ability to get back most, if not all files that have been lost.

  • Why do I need Seagate File Recovery Software?

    DIY Software

    File recovery is the Act of recovering (salvaging) lost files from a computer hard drive or an external storage device. Whether files have been deleted, a drive has been accidently formatted, or a section of the drive has been corrupted/damaged, Seagate file recovery software has the ability to get back most, if not all files that have been lost.

  • Why does the software get part of the way through a scan and seem to “hang”?

    DIY Software

    Sometimes while scanning a device or volume, SFRS will encounter one or more files that are extremely large (usually larger than 50GB and is not a video or database file). If these files have become corrupted they can slow the scan to a crawl and may possibly hang the software. If the files are not corrupt, they will still slow the progress of the scan due to their size. If you know you are looking for extremely large files to recover, you should expect long scan times. If you suspect that the program has “hung”, please allow it up to an hour of time to possibly get through the large file scan. If after this amount of time the progress bar on the scan window has not updated, you may need to stop the scan.

    If the Advanced scan has hung repeatedly at a certain percentage of the scan, such as 50%, it is also possible to stop the scan by clicking the Show Files Now button before it reaches the hang point and preview/ recover the files that the scan has found up to that point.

    Always make sure you are using the latest available version of the software.

  • Why doesn’t the software find file names?

    DIY Software

    If you are scanning a device that does not have an Operating System (OS) installed, it’s unlikely that many file names will be found.

    If you are scanning a device that has an active OS and file names are not being found, this is due to your PC overwriting information where the file(s) were previously located. This also leads to the recovery software to find duplicates of the same file, one of which is the original and should have a file name “present”.

  • Why is my drive grayed out or not supported?

    DIY Software

    These are the criteria for a device or volume being grayed out or not supported:

    In the “TEST A DEVICE” step, here is what it means:

    • SMART is not available or not accessible through the interface / adapter (your adapter needs to be 3.0 and above). If you are not able to “see” your drive when trying to run “TEST A DEVICE”, your drive may not support SMART testing or the interface or adapter that you are using does not allow access to the drive’s SMART attributes.

    In the “Scan / Recover Lost Files” section, here is what it means:

    Drive/Volume Selection

    • Drive grayed: never
    • Volume grayed: never

    Scan Mode Selection

    • Simple Scan: may be greyed out (see details below)
    • Advanced Scan: never

    Simple Scan can be greyed out when a drive is selected instead of Partition/Volume or Partition/Volume is encrypted (by BitLocker or similar software).
    If the drive you are trying to recover lost files from is not selectable, it probably has some level of encryption (such as BitLocker) activated on it. If you can turn off the encryption, you should be able to scan the drive.

    In the “Erase” section, here is what it means:

    • Drive grayed: when running OS is detected or drive is read only
    • Volume grayed: when running OS is detected or volume is read only or file system not supported (NTFS, FAT, FAT32, EXFAT, MSDOS, HFS, HFS+, APFS are supported). Trying to erase a drive or volume while the operating system is running or the drive is read only is not an allowed action by the program. Also, if the file system on the drive is not supported you will not be able to perform an erase on the drive.
  • Why is the software telling me the drive that I’ve chosen to save to needs to be formatted?

    DIY Software

    If you are trying to save the files that the software has recovered to another hard drive and it appears that the software is giving you a message that the drive needs to be formatted, it means that the drive you want to save to is “raw” and not ready to have files saved to it. The software is not actually giving you the message, but your OS (Windows) is. To be able to save data to a hard drive it must first be “partitioned” and “formatted” with a file system such as Windows NTFS or Mac HFS. To format a hard drive means to delete any information on the drive and to set up a file system so your operating system can read data from, and write data to, the drive.

    This is usually done by using Disk Manager in Windows or the Disk Utility application in Mac to make partitions, quick format the drive, name the drive volume, and give it a drive letter such as E:, G:, etc.

    You need to be extremely careful when deciding whether or not to format a drive, because if there are files of value to you on the drive they will be deleted in the process

  • Will the recovery also find the names of my files?

    DIY Software

    If the drive that is being scanned (recovered) has an operating system (OS) installed on it, then yes, the chances are much higher. If there is no OS on the Drive that is being scanned, then the possibility of File name recovery depends on what has happened to the drive to warrant a recovery.